How Artificial Intelligence meets Human Resources
AI transforming the way HR departments work
In order to explain the influence of Artificial intelligence (AI) in Human Resources, let’s start with the definition and the difference between AI and Robotics. According to Robotiq.com, AI is a branch of computer science, it involves developing computer programs to complete tasks which would otherwise require human intelligence. AI algorithms can tackle learning, perception, problem-solving, language-understanding and/or logical reasoning. These algorithms are used in for example Google searches and Amazon’s recommendation engine. Most AI programs are not used to control robots.
Robotics is a branch of technology which deals with robots. Robots are programmable machines which are usually able to carry out a series of actions. Robotics involves designing, building and programming physical robots. Only a small part of it involves Artificial Intelligence.
AI meets Human Resources
Artificial Intelligence affects many aspects of our personal and business lives. There are also multiple ways to revolutionise the Human Resource functions by using AI and enhance Employee Experience. Using the advanced technology, will make sure that finding the right information by employees can be done with lower costs and in less time especially in:
- Talent Acquisition
Identifying talent and sourcing resumes is key during the Talent Acquisitions process. By automating the process, combining data and assessment of metrics such as experience, values, skills and performance, the perfect candidate can be found. Besides the sourcing, AI can also be used to schedule interviews and send automatically reminders all with the intent to make the process smooth and quick.
In the onboarding process of new hires, AI programs could provide information of their onboarding plan, new hire webpages, for setting up meetings and following training modules and business-conduct guidelines. In addition, AI can support making sure the new hire will update personal information (such as bank account number) in a secured way.
- Answering HR queries
Much of the HR information can be found in HR portals or systems, with AI there is an opportunity to enhance the experience by introducing apps and chatbots. Moving from the traditional employee portal to an employee chatbot model ensures better communication and greater engagement.
- Learning & Development
The influence of AI is already shown in the L&D area. Training, learning and development have moved from the classroom session to interactive video content and apps.
- Simplify and automate repetitive tasks
AI presents an opportunity for HR to automate repetitive tasks based on rules and patterns. It can be used to streamline processes, answering queries and enhance the enthusiasm of the employees while HR will have more time to focus on their role as strategic partner. Much of the HR tasks are already automated via employee self-service tools, HR systems and portals. Read more about the future of HR in the article 7 Emerging HR Trends for 2020.
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Marieke Stoop is the founder of Human In Progress. She is the content owner of the HR Portal NL covering Human Resources best practices with a focus on leadership, trends and labour law.
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